Errors/Issues

Error: [Country] does not support the State field.
Product: Omatic Cloud Description: Instructions on how to resolve the error: <Country> does not support the State field. Environment: RENXT Version: A...
Wed, Jun 7, 2023 at 5:25 PM
Error: The requested operation could not be fulfilled
Product: Omatic Cloud Description: Instructions on how to resolve the error: The requested operation could not be fulfilled Environment: RENXT Version: All ...
Wed, Mar 22, 2023 at 8:56 AM
Formula with Error Status After Reconnecting to RENXT
Product: Omatic Cloud Description: Instructions on how to clear error status after reconnecting to RENXT Environment: RENXT Version: All Answer: After ...
Fri, Feb 10, 2023 at 10:28 AM
Receipt Amount is Populating with Incorrect Amount
Product: Omatic Cloud Description: Instructions on how to resolve the receipt amount in RENXT populating with an incorrect amount Environment: RENXT Version...
Mon, Feb 27, 2023 at 1:02 PM
Error: The Phone Number [x] is Invalid
Product: Omatic Cloud Description: Instructions on how to resolve the error: The phone number [x] is invalid Environment: RENXT Version: All Answer: Full ...
Thu, Mar 9, 2023 at 1:02 PM
Constituent in Different RENXT Database is Opened
Product: Omatic Cloud Description: How to resolve the incorrect record from opening when reviewing records Environment: RENXT Version: All Answer: When...
Tue, Mar 21, 2023 at 3:38 PM
RE NXT destination exception: Internal Server Error. Technical info: {"statusCode":500,"message":"Internal server error"
Product: Omatic Cloud Description: Occurs when sending data to Raiser's Edge NXT Environment: All Version: All Answer: When sending data to Raiser'...
Wed, Mar 22, 2023 at 9:05 AM
Troubleshooting RE NXT Connection in Omatic Cloud in Exceptions Bucket
Product: Omatic Cloud Description: Instructions on how to check that the RENXT connection is working properly when reviewing a constituent profile directly ...
Mon, May 8, 2023 at 2:45 PM