MOMS Errors/Issues

I am Hosted by Blackbaud and Cannot Find the Error and Exception File
Product: MailOmatic for Schools Description: This solution describes what to do when the error and exception file is not being created in hosting. Environm...
Mon, 12 Jun, 2017 at 3:16 PM
An Error Occurred During Import: This Payment is Not Fully Applied
Product: MailOmatic for Schools Description: This solution describes how to resolve the error when importing payments from DiamondMind: This payment is not ...
Mon, 12 Jun, 2017 at 3:55 PM
An Error Occurred During Import: 'Record ID' is Required
Product: MailOmatic for Schools Description: This solution describes how to resolve the error: 'Record ID' is required when importing payments fro...
Wed, 14 Jun, 2017 at 9:43 AM
Exception File is Not Being Created Unable to Locate Exception File
Product: MailOmatic for Schools Description: Some recipients aren't receiving their statement, but I'm not getting an exception file. Environment:...
Wed, 14 Jun, 2017 at 9:50 AM
An Error Occurred During Import: String Was Not Recognized as a Valid DateTime
Product: MailOmatic for Schools Description: An error occurs when trying to import payments from Diamond Mind. An error occurred during import: String was n...
Wed, 14 Jun, 2017 at 9:55 AM
Error: Please Preview at Least One Email to Ensure Accuracy, Content, and Correct Template Before Sending Notifications
Product: MailOmatic for Schools Description: Occurs when attempting to send statements Environment: All Version: All    Answer: To resolve this issue, sel...
Thu, 22 Jun, 2017 at 3:36 PM
Import Payments Button Does Not Appear Within Deposit Record Macro Menu
Product: MailOmatic for Schools Description: This solution describes how to restore import payments button within deposit Environment: All Version: All Ans...
Wed, 9 Oct, 2019 at 11:43 AM
Error: Invalid Image
Product: MailOmatic for Schools Description: This solution describes how to resolve an image loading error when adding an image to an email template Environ...
Tue, 27 Jun, 2017 at 11:00 AM
An Email Address That is Not on the Recipient's Record is Displayed in the Results Grid
Product: MailOmatic for Schools Description: This solution describes why there would be an email address is the results grid that is not in the recipient&#x...
Wed, 16 Oct, 2019 at 10:21 AM
Error: Error Processing Command: Application Not Found
Product: MailOmatic for Schools Description: Occurs when attempting to preview statements Environment: All Version: All Answer: To resolve ensure that th...
Wed, 28 Jun, 2017 at 3:06 PM