Product: Omatic Cloud
Description: Instructions on how to resolve the error: The phone number [x] is invalid
Environment: RENXT
Version: All

Answer:

Full error message:
The phone number [x] is invalid

When importing international phone numbers, the RENXT Sky API requires a properly formatted country code for that number.

For example, the country code for Germany is 49.  RENXT will accept a phone number of 49301234567, but 0049301234567 would cause an exception. Omatic Cloud is unable to determine if the leading zeros should be stripped off or if they are part of the phone number.

In addition, when importing from a flat file, ensure that excel has not changed the formatting of the number to be 1.13E+12

Below are relevant links in the Blackbaud knowledge base:

https://kb.blackbaud.com/knowledgebase/articles/Article/189151