Description: This solution describes why field names may be importing instead of the data for the record in Engaging Networks

Environment: All

Versions: All

Answer:

When the label for a field in Engaging Networks does not match the field name, the data cannot be pulled correctly by the IOM Connector.

In the Engaging Networks Account Settings> Account Data Structure you will see the field names and their labels.

For example, the address fields have a label of "Address Line 1", "Address Line 2", etc. When the address fields are imported, they will import with the field name:

Update the field label from "Address Line 1" to "Address 1" and the data will import correctly.

You can find more about renaming the field labels in this Engaging Networks solution.