Description: This solution discusses why Omatic Cloud Connectors may not be listed when creating a profile

Environment: All

Versions: All

Answer:

When creating a new profile you will see the profile types for which you have a current subscription. For example, if you have Luminate Online, you will see those profile types listed.

If you try creating a new profile and the Connector is not listed, first ensure you are running ImportOmatic v 3.7.0.0 or higher.

If you are on a version of IOM 3.7.0.0 or higher and the Connector is still not listed, contact support to check your subscription status.

Refer to the ImportOmatic User Guide for additional information.