Product: ImportOmatic Connector for Luminate Online

Description: This solution describes what needs to be added to records in The Raiser's Edge for records to match in Luminate when using RELO

Environment: All

Versions: All

Answer:


When implementing the ImportOmatic Connector for Luminate Online it is recommended that RELO be turned off as the automatic syncing can sometimes cause issues.


If RELO is still turned on, however, you will need to save the LO Constituent ID as an alias in RE with the alias type of "Luminate ID". RELO uses this alias to find the record in LO when pushing information over to LO. If this alias type is not on the record, RELO will create a new, duplicate record in LO.