Product: Omatic Cloud

Description: This solution describes how to resolve the error: Error Retrieving Records when pulling from Altru

Environment: All

Versions: All

Answer:


On the data queue card you will see an error:

Error Retrieving Records

There was an error retrieving your records. Please double check your login and API key in the Data Source information.


This error occurs when pulling records from Altru and there's an issue with the source query.


1. Ensure the Omatic Cloud user has the proper rights to the query criteria. For example, if attributes are included in the query, the user needs permissions to attribute categories.

2. There needs to be a Sort field applied in the query