Product: ImportOmatic Connector for Luminate Online

Description: This solution describes how to add IP addresses to Luminate Online to start importing to and exporting from Raisers Edge

Environment: All

Versions: All


Answer:


NOTE: If you are using the Omatic Cloud Connector, you must whitelist the IP address 52.191.250.129 to both locations in LO.


You must grant permission within Luminate to allow the IOM Connector to access the Luminate Import API by adding your IP to the WEBSERVICE_CLIENT_IP_ADDRESS_WHITELIST and to the Luminate Online Web Services IP White List.


If you need assistance with the following, please contact Blackbaud support.


1.. Log in to the Luminate Online Admin Portal 

 

2. Go to Setup>Site Options.


3. Under Site Options, select Web Services. 


4. For option WEBSERVICE_CLIENT_IP_ADDRESS_WHITELIST, enter the IP addresses of the workstations that will run the ImportOmatic Connector for Luminate Online. Separate each IP with a space. At the end of the IP address, add /32 for example, 1.2.3.4/32
Data have been redacted. You will see your actual IP values. 


5. Click on Open API Configuration.


6. Click on Edit WebService Configuration

Data have been redacted. You will see your actual values. 


7. Click on Add Current IP Address to List or use the Add a new IP Range to list option if it is known. If you use a proxy server, this IP needs to be whitelisted as well. Enter 32 in the last box, behind the slash so that the IP is seen as 1.2.3.4/32
Data have been redacted. You will see your actual values.


8. To enable easy troubleshooting during your implementation, we recommend adding Omatic Software's IP  addresses to the whitelist:

  • 165.166.76.98/32
  • 50.76.195.9/32 


Note: If you are hosted by Blackbaud, you will need to follow the steps in this Knowledgebase Solution.



Refer to the ImportOmatic User Guide for additional information.