Product: PosPay and PosPay Web
Description:This solution describes what to do if your bank rejects the PosPay file due to missing leading zeros
Environment: All
Version: All
Answer:

If the file is being created in a .csv file format, the file should not be opened in Excel before sending to the bank.

 

If you need to review the file, open the file using a text editor such as Notepad or Notepad++ instead of Excel.  Excel automatically formats data, removing leading zeros from numeric values that it detects.  
 
If you are using PosPay Web, then you may need to download the file to your pc/laptop before opening the file.

For more information, please reference the PosPay User Guide.