Product: Cross-Product
Description: This provides information on encountering an Unhandled Exception, connecting to SQL Server
Environment: All
Version: All

Answer:

If this error occurs, you must establish a custom connection to your Raiser's Edge Database. This is accessed on the Advanced tab of SegmentOmatic. Click on the 'Specify a custom connection to the Raiser's Edge SQL database'. Contact your Raiser's Edge SQL database administrator for details to connect. You may then 'Test Connection' to verify connection.

For step by step instructions on how to establish a custom SQL database connection, please see this solution.

If your SQL Administrator is having trouble identifying the correct permissions for your database, have them contact our support department directly for additional assistance.