Product: FindOmatic
Description: This solution describes how to resolve the error: Assertion failed: Unable to load custom dll:cBBMTDII
Environment: Not hosted
Version: All

This error is received after entering the User Name and Password for The Raiser's Edge (RE), before RE fully launches. You may have to clear through several instances of this same error before RE launches. Once in RE, none of your custom VB/VBA Macros will be available.


User Account Control (UAC) can sometimes suppress an RE workstation update that needs to occur. UAC is a new security option introduced in Windows Vista.

Run RE as an Administrator and the update prompt will display. After the RE workstation update completed, the Assertion Failed error is no longer received and all of the VB/VBA Macros are available.