PLEASE NOTE: Omatic Customer Support will be closed on January 29, 30 and until noon EST on the 31st for annual professional development time. We will be monitoring for any down or critical tickets that are filed but all other issues will be handled when we return the afternoon of the 31st.

Product Support Hours: Eastern Time

9am – 6pm : Monday through Thursday

9am – 5pm : Friday

Please note: After hours support is available by appointment only. 

Omatic offices are closed for most major U.S. holidays including:

New Year's Day

Memorial Day

Independence Day (July 4th)

Labor Day

Thanksgiving Day

Day After Thanksgiving

Christmas Day

Day After Christmas 

Support will close at 3pm EST the day before Thanksgiving, Christmas Eve, and New Year's Eve.

If any holidays fall on a weekend, the holiday will be observed the Friday before or the Monday after.