I have a ticket open with Luminate, as well as Omatic right now. But I thought I'd ask the forums about this one.
Earlier this year we started using Luminate Online as well as the Connector. However, when the donations are brought over through the connector, fund designations are blank. Campaigns and Appeals exists, but for some reason Designee Name and Gift Designation come back with no data in those fields at all whatsoever.
When we look at the gifts in Luminate, the designations are there. It makes no sense as to why that information doesn't exist in our imported profile.
Has anyone had this issue? Do you know the cause, or how we can fix it?