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Error Loading Page from Shell

I got this error after installing 1.1.14.0: (windows 8 Pro)

Error Loading Page from Shell


The Raiser's Edge was unable to load this page.

Please try accessing the page again.  If you still encounter an error, Please note the following error and contact Blackbaud support.

Error Loading Page from Shell 'RE7Docs.CPlugInDocHandler'
Error number : -2147467261
Error description : 'Object reference not set to an instance of an object.'



Hi Jordan,

Do you get this message when navigating to the Plugins section of RE, or when clicking on the RecordRadar link itself to start RR?

 

Thanks,

Jeff

Hi Jordan,
Also, just to eliminate one possible cause, can you re-run the setup and choose repair and see if that makes any difference?
Thanks,
Steve
Posted By Steve Schindler on 27 Feb 2014 09:45 AM
Hi Jordan,
Also, just to eliminate one possible cause, can you re-run the setup and choose repair and see if that makes any difference?
Thanks,
Steve

This solved the issue. Thank you.

Sorry for the inconvenience Jordan. It appears this is an installer issue, we'll update the download today to correct.


Jeff

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