In order to properly assist you with this particular issue, I will need to examine the following files: the data file, the error.txt, and the IOM profile being used for this import. Please send these files to Support@omaticsoftware.com so that I can better assist you with your issue. When I have a resolution, I will post to this thread.
To send your IOM profile, please follow these steps:
* Go to IOM Configuration * Highlight the name of the profile you are using * Right click on it and choose to export * Send the .xml file that is created * It will be named in this fashion: IOM_Profile_Export_.xml
Thanks! Amanda Omatic Support
over 8 years ago
Thank you again for sending in those files.
The issue in this case was that the fundraiser's ID was not yet in Alias, which is what was used for matching. Once the ID was added to the Alias field, the file imported as desired.
I've got an issue importing the Fundraisers ID. It started recently for a particular fundraiser and looks like that:
IOM Version: 22.214.171.124 RE Version: 791.5056.31
REImport Error File
Import File: S:\Database\ImportOmatic Import\Telemarketing Import\TMCC190914Valid.csv
Master ID Source: Raiser's Edge
Line 11: Required Field Missing: First Name [Object: 'CRecord', PK: '-1', Import ID: '', Desc: '', Field: 'First Name', Value: ''] -->BBREAPI.CRecordClass.Save()-->ImportOM.CImport.Process()
Can you please advise what kind of information and where should be checked/set up to eliminate this issue.
The fundraiser settings are identical to others.